I have witnessed firsthand how retail companies struggle with ServiceNow ITSM implementations. The pattern repeats itself with alarming consistency: organizations invest significant resources into the platform, only to find themselves battling fragmented integrations, frustrated employees, and underwhelming ROI. The retail sector presents unique challenges. You're dealing with distributed store locations, seasonal workforce fluctuations, complex POS integrations, and customer

I have witnessed firsthand how ServiceNow ITSM transforms organizations: when implemented correctly. But here's the uncomfortable truth: most companies are leaving massive value on the table because of preventable mistakes that sabotage their ITSM initiatives before they even get off the ground. After years of ServiceNow ITSM consulting and helping IT managers rescue struggling implementations, I've identified seven critical mistakes that plague even the most well-intentioned

I have witnessed firsthand how ServiceNow ITSM transforms organizations: when implemented correctly. But here's the uncomfortable truth: most companies are leaving massive value on the table because of preventable mistakes that sabotage their ITSM initiatives before they even get off the ground. After years of ServiceNow ITSM consulting and helping IT managers rescue struggling implementations, I've identified seven critical mistakes that plague even the most well-intentioned