I have witnessed firsthand how retail companies struggle with ServiceNow ITSM implementations. The pattern repeats itself with alarming consistency: organizations invest significant resources into the platform, only to find themselves battling fragmented integrations, frustrated employees, and underwhelming ROI. The retail sector presents unique challenges. You're dealing with distributed store locations, seasonal workforce fluctuations, complex POS integrations, and customer-facing...

I have witnessed firsthand how ServiceNow ITSM transforms organizations: when implemented correctly. But here's the uncomfortable truth: most companies are leaving massive value on the table because of preventable mistakes that sabotage their ITSM initiatives before they even get off the ground. After years of ServiceNow ITSM consulting and helping IT managers rescue struggling implementations, I've identified seven critical mistakes that plague even the most well-intentioned teams. The good...

Selecting the right ServiceNow partner can mean the difference between a transformative digital workflow revolution and a frustrating, budget-draining implementation disaster. I have witnessed firsthand how organizations struggle with this decision, often defaulting to the biggest name in the room rather than the best fit for their unique needs. This guide will walk you through the essential steps to evaluate, compare, and ultimately choose a ServiceNow consulting partner that drives real...